Delivering high levels of customer service is just what we do here at Straightset, but maintaining and exceeding these despite the unprecedented challenges we have all faced in 2020, is all the more rewarding. This is testament to our hard working team members.
Here is just some of the feedback we have received:
“In regards to your customer service I just wanted to say how helpful I find all the team and staff with whatever is needed both queries from us to yourselves and vice versa.
Every correspondence is friendly, efficient and exactly what is needed. If something is going to take a bit longer to resolve than hoped I am always made well aware of this in advance and then the matter is always sorted within the given time frame. I also feel that immediate items that need bringing to our attention are done so in the quickest of fashion to make sure delays in resolutions are kept to a minimum…”
- Health and Safety Advisor, Group
“I have had the pleasure in working with Straightset for the last 5 years, they are easy to contact and very helpful on the phone it could be a breakdown/service or just some information required including a well stocked parts department. We have a very busy workshop working a 3 shift basis so I must have a company that I can depend on and great engineers who can work under the extreme pressure to repair or service with minimum disruption and that’s why I have Straightset.”
- Facilities Manager, Stockport
“Friendly, knowledgeable engineers. Reliable, they arrive when due so service & calibrations carried out within time frames needed.”
- District Council
“Just wanted to drop you a note regarding the service we have received from Straightset. I have been in Truck Service for 38 years and never had a good supplier or even acceptable looking back by comparison.
When we were introduced, I was sure we would be facing the same issues we always had with delays and lack of response and transparency. How wrong I was.
Now if I ask for a quote I get one.
I then get an ETA.
It then gets done at the time stated.
I get an invoice and all relevant paper work in good time.
Can’t ask for more operationally.
On a personal note your account management has been the main difference so thank you very much.”
- Service and Operations Director
“Thank you for the service you have provided for us regarding repairs to our lifts and garage equipment in recent months.
The work that Straightset have carried out for us has been, accurate in the sense of diagnosis, pre-emptive by identifying route cause and done in a timely manner that has caused very little disruption to our very busy workshop, exactly what is important to us.
Thank you again!!”
- Aftersales, Group