Going Above and Beyond: What Customer Service Means at Straightset

At Straightset, customer service isn’t just something we offer; it’s at the heart of everything we do. Shaping how we work, how we communicate, and how we support every customer.

We know that workshops can be incredibly busy environments that require equipment to be in perfect working condition constantly. This is why having a reliable service team behind you, who put your business first, is vital, so equipment downtime can be resolved quickly and efficiently, protecting your time, revenue stream and customer relationships.

What really sets Straightset apart is our commitment to going above and beyond. Whether it’s a rapid-response repair, expert technical advice, or preventative maintenance work, everything we do is designed to support you and keep your workshop running, no matter the problem.

Straightset is a Partner You Can Rely On

Whether you run an independent garage or a multi-site operation, you need more than just a service provider; you need a partner, and that’s why we’re here.

At Straightset, we work alongside you to:

• Reduce equipment downtime
• Keep your equipment compliant and safe
• Protect your investment
• Support your day-to-day operations
• Help you find the right equipment to suit your operations

From one-off repairs to full-service contracts, our approach is always the same: fast, reliable, and customer-focused.

Expert Support You Can Trust

With a nationwide team of over 45 highly trained, UKAS and GEA-accredited engineers, supported by a dedicated service team and a centrally located warehouse, we’re equipped to respond quickly and effectively, delivering dependable service and technical expertise wherever you are.

We also offer preventative maintenance service contracts, which are amongst the most thorough in the industry, carefully designed to minimise disruption whilst delivering the best care possible. We provide a complete service designed to protect your investment and keep your equipment operating safely and efficiently.

Supporting You Every Step of the Way

We know equipment downtime costs valuable time and money. That’s why we’ve developed tools and services designed to keep your workshop running smoothly.

Our Straightset QR Customer Portal gives you instant access to essential information, helping you stay on top of daily checks, manage service requirements, and quickly resolve equipment issues. With real-time updates and clear insights into your equipment’s performance, you can make informed decisions to minimise disruption and keep your workshop running efficiently.

Combined with our responsive service team, this ensures you’re never left without support when it’s most necessary.

Putting Your Workshop First

At Straightset, our relationship with customers doesn’t end when a job is complete. We believe in building long-term partnerships based on trust, reliability, and consistent support.

Whether you’re working with us through a service contract, want some help sourcing parts or need a one-off repair, you’ll receive the same high standard of care from our team.

We don’t just service equipment; we support the people who rely on it, so whether you’re investing in new workshop equipment or maintaining existing assets, our friendly, knowledgeable team is always ready to help and is here to support you at every stage.

Chat to our friendly team to see how we can help your workshop today.